Help with ordering
Live Help
For live, personal assistance by phone, call 649 833 6873 (New Zealand) - If you live in the USA, we are approx 5 hours behind California, USA time. Call us in the afternoon, (your time) or late evening is fine!
Is using my credit card on this site safe?
Yes. All information is transmitted via a secure server and high level encryption technology ensures your credit card is safe. Your private information (such as email address etc ) is kept confidential.
I think the order failed to go through. Will my credit card be charged?
After you completed ( or tried to complete ) your shopping cart
transaction....
If you did not see a confirmation page on the web
site that the order was successful, and ....
If you did not receive a followup email
confirming your purchase from 2Checkout.com ( the internet company
we use to process online transactions ) then...
The transaction did not go through. Your credit card will
not be charged.
Sometimes if things aren't working properly it's just easier to
start all over again.
If you wish to try ordering again make sure you clear your cookies
first.
(Your credit card will not be charged twice.)
Can I order by phone using my credit card?
If you need someone to walk you through the process of placing your order online, or you want to order by phone using your credit card, call us - 649 833 6873 (New Zealand)
I keep getting an older version of the web page
Hold down the Ctrl key and press F5 to make sure you are getting the latest page.
How do I change the order / update the quantity?
To change the quantity of an item or start the ordering process
again from the beginning, you cannot just close the window and
click on "add to cart" again because your computer remembers your
previous information as well. You will need to clear your
cookies.
To change the quantity of an item you need to change the ordering
quantity in the little box on the left hand side of the page. Don't
forget to click "Update".
If you want to delete an order for a particular item click
"Remove" directly below the item.
Clear your cookies
If you are having problems downloading songs or using the
shopping cart....
Before attempting to download songs again or before you start to
try and order again, I recommend you first clear the cookies and temporary
internet files on your computer. This will help remove any problems
from your previous internet session. This is safe to do, and seems
to solve most problems.
How do I order in my own currency?
When you order you can have the price show up in your own currency. Click on "add to cart" for the item you wish to purchase, then look at the top of the order page for the various flags from the different countries. Click on your country.
I can't find the 3 or 4 digit code on my credit card
For your safety and security, 2Checkout.com requires that you enter your card verification number, if one is available. The verification number is a 3 or 4-digit number printed on the back of your card. There is a little question mark ? at the end of the line where they ask you to put in the 3 or 4 digit code. Click on the question mark, it will tell you where to find the numbers.
I give up - Can I email you and try something else?
If you would like further help just send us an mail. We are
usually quick to respond (within 24 hours) and we can go from
there. Email us
(info@creativefire.org.nz)
If you need someone to talk you through the process of placing
your order online, or you want to order by phone using your credit
card just call us ... 649 - 833 6873 (New Zealand)
What happens after I place my order? How do I know my order went through OK?
You will receive an email from "sales@2co.com" confirming your
order.
DO NOT delete this email until you have received your order and
are completely happy with it.
If you have any queries about your order DO NOT contact
2checkout.com as they will only pass your email on to me. You
should email me direct at "info@creativefire.org.nz" with a brief
description of your problem and I will reply as soon as possible,
usually within 24 hours. Be sure to quote the 2checkout.com order
number that you received in your initial email.
Important Information regarding the use of your Credit Card
Please provide correct and full information
As part of the ordering process you are asked to first enter the
shipping address and then later the billing address of your credit
card. These are usually the same, but not always. If they are
different then it is important that you provide the correct billing
address associated with your credit card. ( The billing address is
the address where your credit card statement is sent.) The credit
card company uses this information to verify you as the authorised
user of the card.
The wrong or incomplete address may not pass the fraud
review. Also, please make sure all other information such as your
email address is complete. An invalid or incomplete email address
may not pass the fraud review.
Any information you provide is private and secure. The credit card
company uses this information to verify you as the authorised user
of the card. These verification measures ensure we all get to use
our credit cards safely on the internet.
© Creative Fire Ministries 2008