Clearing your cookies
If you are still having problems placing an order or downloading songs ....
Before attempting to order or download songs again I recommend you clear the cookies and temporary internet files from your internet browser, and if necessary reboot your computer. This will help remove any problems from your previous internet session. This is safe to do.
Follow these instructions carefully. If you do it correctly the first time you will only have to do it once. It should only take a few minutes, and seems to solve many internet / computer related problems.
Before you do anything:
- Save this page under "favorites" so you know how to find this web site again. (Do this now)
- Close all windows except this one. (Do this now)
How to clear your cookies
Go to the top of your computer screen and find where it says "Tools" and follow the instructions below.
Internet Explorer 7
Go to Tools / Internet Options / General
Go to where it says "Browsing History" and click delete. It will not delete anything yet but will give you a range of choices. Delete cookies and temporary internet files.
Internet Explorer 6
Go to Tools / Internet Options / General / Delete cookies
Now delete temporary internet files
Press OK
Mozilla Firefox
Go to Tools / Options / Privacy
Look under "Private data" and click "Settings"
Make sure "Cookies" is selected and click OK
Click "Clear now"
Rebooting your computer
Sometimes rebooting your computer can also help solve problems, but before you reboot write down the following instructions ( to be performed after the reboot )
Write down the following:
Start your web browser and go to the web page at www.creativefire.org.nz where you were previously having problems. Now hold down the Ctrl key and press F5 to refresh your local servers cache.
Security issues
Sometimes a computer has a security program that blocks cookies. For example, if you have Zone Alarm security suite make sure the firewall cookie settings are not set too high. If you're still having problems of this nature try disabling the firewall temporarily.
Still having Problems?
If problems persist please contact me
© Creative Fire Ministries 2008